FAQs

1. How long does it take for my order to be delivered? All of our products are custom made, so please allow a day or two for production. In general, our products are made, shipped and delivered in 3-10 days. We ask for your patience as we all deal with global supply chain issues. 

2. What is your return policy? Our return policy is provided in Return and Refund Policy – My True Vine

 3. How do I cancel my order? If you change your mind about a purchase, we will endeavor to comply with you request to cancel your order within the first 24 hours. However, since all of our products are all custom made for you, cancellation is not possible once your order enters the production process. In some cases that can be within only a few hours after your order was placed. Additional information is provided in Return and Refund Policy – My True Vine